Tech Support
At Aultman College the IT team is here to help with your technology needs so you can focus on your learning.
Contact IT Support
Regular Business Hours (8 a.m.–4:30 p.m.)
- Email: aultmancollegeit@aultmancollege.edu
- Call: 330.363.9010
- Voicemail messages left after hours will be returned the next business day.
Off-Hours Support (Limited)
- Monday–Friday: 4:30 p.m.–midnight
- Saturday–Sunday: 7 a.m.–7 p.m.
- Email: help.desk@aultman.com
- Support for WoW and clinical password resets.
ExamSoft / Examplify Support (24/7)
- Email: support@examsoft.com
- Call: (866) 429-8889 or (954) 429-8889
- ExamSoft is the secure testing software used for exams at Aultman College.
Schedule an Appointment with IT Staff
To ensure an IT staff person is available to meet with you for an on site visit, please email aultmancollegeit@aultmancollege.edu to schedule an appointment.
When requesting assistance, please provide:
- First and last name
- Application or software name
- Description of the issue
- Error message (if applicable)
- Contact information
- Campus PC users: Include the Computer ID (C-number on the desktop)
Student Responsibility and Accountability
Students are responsible for:
- Following all college policies for technology use
- Reporting violations of the Technology Resources Acceptable and Responsible Use Policy
- Using technology resources ethically and responsibly
- Limiting personal use of college technology—priority is given to academic and professional use
- Not using college technology for personal gain or solicitation
- Owning a personal device that meets technical requirements, fully charged for class activities
Minimum Device Requirements:
- Windows 11 or supported Mac devices
- Devices must meet ExamSoft’s minimum hardware requirements
- View requirements: ExamSoft Hardware Requirements
Connecting Email to Your Mobile Device
Need help setting up your college email on a smartphone or tablet? Click here for instructions.